Roadside & Auto Maintenance — Ep 5: Car Rental Pick-up English Conversation | English B1-B2
Shadow this lesson: play a line, pause, and repeat it out loud — matching speed and intonation.
Conversation Script
Agent
Alright, I've got your reservation pulled up, so let's get you into a car.
Customer
Great, but I noticed the price online was lower than what's showing now.
Agent
That's probably because the insurance add-on gets included automatically at pick-up.
Customer
Oh, I'd actually prefer to skip that since my credit card already covers it.
Agent
No problem, I'll remove it, but you'll need to show proof of that coverage.
Customer
I've got the card's benefits guide saved right here on my phone.
Agent
Perfect, that works, now let's walk around the car and check for any damage.
Customer
Wait, there's already a scratch on the back bumper before I've even driven it.
Agent
Good catch, I'll note that down so you're not blamed for it later.
Customer
Thanks, I definitely don't want a surprise charge when I return it.
Agent
Exactly, and here's the fuel policy, you'll need to return it with a full tank.
Customer
Got it, is there a gas station close by so I don't forget on the way back?
Agent
There's one just two minutes from the return lot, it's really convenient.
Customer
Perfect, I think I'm all set then, so where do I grab the keys?